FAQs

Frequently Asked Questions – Jewelzza & Co.

1. What materials do you use?

We use high-quality metals such as sterling silver, gold, and platinum, along with ethically sourced gemstones.

2. Do you offer custom jewelry?

Yes! We specialize in creating personalized pieces to match your vision. Contact us for details.

3. How long does shipping take?

Standard orders are processed within 1-2 business days and typically arrive within 5-7 business days. Custom orders may take longer.

4. Do you offer international shipping?

Yes, we ship worldwide! Shipping times and costs vary depending on your location.

5. What is your return and refund policy?

We accept returns within 7 days of delivery, as long as the item is unworn and in its original packaging. Refunds are processed once we receive the returned item.

6. Can I exchange an item?

Yes, exchanges are accepted within 7 days of delivery. Contact us to initiate the process.

7. Do you offer jewelry repairs?

Yes, we provide repair services for our jewelry. Reach out to us for more details.

8. How do I care for my jewelry?

Store your jewelry in a dry place, avoid contact with water and chemicals, and clean it regularly with a soft cloth.

9. Do you offer gift packaging?

Yes! All orders come in elegant packaging, and we also offer gift wrapping upon request.

10. How can I contact customer support?

You can reach us via email at jewelzzaco@gmail.com or through our contact form on the website.

If you have any other questions, feel free to contact us!